Return & Exchange Policy
Thank You for Shopping with Us!
Your satisfaction is our top priority. Please review our cancellation and refund policy below:
Cancellation Policy
- No cancellations are accepted after an order is placed — all sales are final.
Exchange & Replacement Policy
- We offer replacements (no cash refunds) under the following conditions, with a package-opening video required:
- You received the wrong item or a product is missing, or The item has a manufacturing defect.
- Once we verify the issue from the video, we will dispatch a replacement free of charge.
Non-Returnable Items
- For hygienic and sanitary reasons, innerwear products are not eligible for return, refund, or exchange — this includes replacement requests for these items.
How to Request a Replacement
- Record a video while opening the package, clearly showing the product and its condition (Video must be Uncut & Unedited)
- Send the video to our support team within 7 days of delivery.
- After review, we will initiate the replacement process at no extra cost.
Additional Details
- No cash refunds are issued under any circumstances.
- We reserve the right to decline any replacement claim if video evidence is missing or inconclusive.
- This policy applies to purchases made directly through our store.
Need Help?
If you have any questions or concerns, don’t hesitate to reach out to us at 9892492168 We’re here to assist!
